EXCHANGES & RETURN

At Xoralle, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return or exchange process as simple as possible.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Be returned with the original packaging
  • Include proof of purchase or your order number

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Simply email us your order number along with clear photos of the item, and we'll work quickly to provide a replacement or issue a refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Items Not Eligible for Return

The following items cannot be returned:

  • Gift cards
  • Personalized or customized products
  • Clearance or final sale items
  • Products that have been used or damaged after delivery

Contact Us

Need help with a return or exchange? Our customer support team is happy to assist you.

Email: info@xoralle.com

Thank you for choosing Xoralle. We appreciate your trust and are committed to providing you with the best shopping experience possible.